Freeware, shareware download | Softempire.com

Responsive Knowledgebase. Helpdesk, knowledge

Games Utilities Internet Development Multimedia Mobile Desktop Business Education

Records tech support problems and solutions and lets you retrieve them quickly

Categories
ActiveX
IDE & Editors
Components & Libraries
Management & Distribution
Web
Databases
Software Development Utilities
Software Development Misc
Networks
Debugging
Java & programming languages

Editor's choice
DreamCoder for Oracle Enterprise Edition
Powerful tool for Oracle PL/SQL development.

Javascript Menu Builder
Javascript Menu Create Tool...

Servlet.Vote
Servlet.Vote is a Java servlet for deploying polls and surveys on your web s...

DISLIN for LCC-Win32
DISLIN is a high-level scientific data plotting library

4TOPS Office Link for MS Access 2000
4TOPS Office Link for mail merge/ reporting to Word or Excel from ms access

Sothink SWF Decompiler for Mac
Convert SWF to FLA and extract elements from SWF into available formats.

2016 Excel File Password Recovery
2016 Excel file password recovery tool to easily recover Excel 2016 password



Obtain excellent software from the most popular internets sites! Find popular software apps and uncommon applications programs. Get package, public domain apps, freeware, and demo verions to obtain in different categories. On Softempire collections you can anywhen find a novel software program, or test the hottest versions of your favorite computer tools, applications, and educational softwares. To download the required software to get, try a suitable catalog or a smart compendium. The Softempire aggregation is permanently replenished: if there is the latest update of apps you seek, it is most likely to be in the network most wealthy apps catalog!

Resources for software development: IDE & Editors, programming, testing, configuration management, databases and components. Huge collection of free components and utilities. Free download of all files.

  Download  Buy now!

       View screenshots
Vendor Price: $ 49
License: Demo
File Size: 0.43 Mb
Version: 1.01
Release Date: 17 Jul 2002
OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000
System Requirements: No minimum system requirements
Company: Responsive Software

Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.

Here's an example:

A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.

You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.

One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"

You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.

You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.

You read the solution to the caller, and you're done.

To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.

More download links for Responsive Knowledgebase...

Next product: OST PST Repair Software
More to download:
AB Sequest

A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution and other situations where information on ongoing events must be available on a network...

ATAF-Support

The ATAF-Support program is a online FREE web application that can handle online support request, inform the help desk by email to answer question, save the data in a Knowledgebase so user and support personell can search in the database later

ItemAction (TM) Multi-User Licenses

Simple for Users, Powerful for Managers ...

The most flexible and affordable application for task management, bug-tracking, helpdesks, and timesheets...

Knowledge Room

Knowledge Room uses 3-D graphics to help you gather, organize, and recall information. Engaging your spatial memory, Knowledge Room helps you organize in your computer in the same way you organize in the real world: by moving objects in 3D space...

Personal Knowledge System

Personal Knowledge System is a knowledge tool. Its purpose is to extend an individual's memory and facilitate the efficient organization of information into knowledge...

Exchange Database Recovery Tools

Fix Exchange database and repair edb file with Enstella EDB to PST software which facilitates to convert EDB file to PST file. Easy to repair exchange database from MS Exchange 5.0, 5.5, 2002, 2003 and 2007.

Perfect Access Database Repair Software

Perfect Access Database Repair Software to fix corrupt access database and recover data from them. Recover data from corrupt .mdb files and save it to new healthy access file.

Repair SQL MDF File

Kernel for SQL Database is a professionally-trusted MDF file recovery software for an expedient and effortless recovery solution. The software is well-competent to recover data from corrupt database files of any version of SQL server.


Advertisement

Windows Backup
Looking for backup software? Try Handy Backup - automatic data backup to DVD, CD, FTP, network, or Online. Client-server enterprise backup software.


Top Downloads
Thumbzilla allows you to create thumbnails from images (JPG and GIF) and mov...

Free Calendar Webpart to substitute for standard Webpart for SharePoint 2003...

DHTML Menu Builder which enable you to create perfect web menus of all kinds


New in Development
  1. EDB Recovery Application
  2. Skater Obfuscator
  3. Extensibility Studio
  4. C# Web Scraping Library
  5. Enstella Priv1 EDB Recovery
  6. MySQL to Oracle Database Converter
  7. Enstella Convert EDB to PST
  8. Software Installer Setup Maker
  9. The C# OCR Library
  10. MySQL to MSSQL DatabaseConverter
Responsive Knowledgebase - Free Software Download