Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.

NovoCRM is a customer relationship management solution that tracks sales, accounts, contacts, product and service delivery to your customers. This full client server solution enables seamless integration between team members in managing customers.

Fully featured Desktop and web based helpdesk software system. Includes web interface, email notifications, email logging, knowledgebase and contract management facilities. Easy to implement and use and very competitively priced.