A set of useful downloads to help you in the office including business software downloads, business applications, CRM, ERP. Programs for accounting, management and more.
Vendor Price: $ 27
License: Shareware File Size: 150 Version: 2.0 Release Date:
16 Jul 2001 OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista System Requirements:
Microsoft Excel
Company: Languages:
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.
Excel ActiveX acts as an ActiveX document container for hosting Excel document in a custom form or Web page. Support Excel automation client and offer abundant sample codes.
The CM-10-100 crew maker Excel spreadsheet allows you to assign 10 employees to 100 daily jobs and is ideal for businesses that need to create job-specific work crews that may vary in composition from day-to-day.
Assign 50 daily tasks to 20 people for one year with up to three tasks per person per day. Individual schedules, task schedules and calendars show task assignments. And it creates a vCalendar file for your PDA, Smart Phone and Outlook Calendar.
Ten Thumbs is the easy and fun way to learn to type. Ideal for adults and kids alike. Includes multi-language and keyboard support, adaptive lessons, and a real world language generator, you can even type your tunes with SongSeeker. Try the demo!
Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings, call recording, a...
Advanced Call Center is a full-featured yet easy-to-use answering machine software for your voice modem. All necessary functions are supported: Caller ID lets you see and hear who's calling via screen pop-ups, distinctive rings, call recording, a...
Live help with this chat customer service for your website. Increase sale and reduce marketing cost. This software let you interact in real-time with the visitors of your website. Include: monitoring, Operator Iniated Chat, Push URL,Geo localisation
LIVECHAT Contact Center is a live chat software solution to provide online customer service and support sales through website. Contact Center provides website visitors with free contact channel with the website owner, customer support or sales agents
