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Queuing Model Excel - current version at SoftEmpire.com. Call Center, Excel

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Calculate the number of service staff to minimize service and waiting costs.

Categories
Finance
CRM & ERP
Organizers
Management
Presentations
Doc Processing
Business Misc
Personal
Project Management
Taxes
Vertical application
Spreadsheets

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Customer relationship management (CRM) software effectively integrate marketing, sales and customer support to maximize business profit and client relationships. Enterprise resource planning (ERP) software allow manage control company resources.

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Company: Bizpep


OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, Windows Vista Home Basic x64, Windows Vista


Description:

Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.



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