BuddyPIM - current version at SoftEmpire.com. Address book, Buddy

Easy-to-use Contact Manager for small business and home users to organize your personal call center to work in "hot" mode (while speaking) and keep track of your unlimited number of contacts with this customizable data warehouse.

A software simple and useful for manage all of invoices. Features: you can modify or delete an invoice with no need to manage the customer file (the software will do it automatically), adjust the invoice number. Set up for different countries...

Email response management and archiving software. Administrator defined routing rules allow incoming emails to be automatically handled and routed to the appropriate agent groups for prompt attention. Administrator defined agent rights to features.