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FastRequest HelpDesk
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telecharger
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Commander
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View screenshots
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Vendor Price: $ 179
Licence: Shareware
Taille: 46.89 Mb
Version: 7.0.4
Date de sortie:
5 Nov 2008
OS: WinNT 4.x, Windows2000, WinXP, Windows2003, Windows Vista Starter, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate
Configuration minimale:
Pentium IV
Auteur: FullData inc.
Langue:
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FastRequest HelpDesk- Logiciel de gestion des demandes en ligne et formulaires en ligne. Tout en un.
FastRequest HelpDesk est le seul logiciel de gestion des demandes ou helpdesk à permettre la création de formulaires Web personnalisés en fonction de vos besoins précis et aux couleurs de votre organisation. Et ce sans aucune programmation.
- cases à cocher
- menus déroulants
- zones texte
- espaces texte
- cases d'options
etc.
Facile à installer et à gérer le serveur FastRequest HelpDesk est autonome. Il gère les connections à travers Internet, les formulaires Web, les bases de données, les notifications par courriels sans aucun intermédiaire. Vous n'avez pas à assumer les coûts élevés d'installation et de maintenance de serveurs Web tel que Internet Information Server ou toutes autres serveurs Web. Vous n'avez aucun frais mensuel ni de tarification à selon nombre de demandes reçu. Vous n'avez qu'à réserver un non de domaine, rien d'autre.
Autres Avantages :
- FastRequest HelpDesk est multiservices : Vous pouvez créer autant de service que vous le désirer (entretien immobilier, informatique, secrétariat...).
- Permet de transférer les demandes d'un service à l'autre.
- FastRequest HelpDesk s'utilise en ligne tout en conservant la base de données chez vous, préservant ainsi la confidentialité de vos données.
- Gère le temps de travail des employés du service, des clients, des fournisseurs etc.
- Permet l'envoie de copies des demandes par courriel (incluant votre logo) à vos clients, fournisseurs de services externes, employés ou toutes autres adresses de courriel.
- Suggestion des actions à prendre à partir des solutions déjà apportées sur une demande analogue.
- Notification automatique par courriel aux directeurs du service lorsqu'une nouvelle demande est arrivée et à l'employé du service lorsqu'une demande lui a été assignée.
- Nombreux rapports et statistiques.
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