|
Obtain excellent software from the most popular internets sites! Find popular software apps and uncommon applications programs. Get package, public domain apps, freeware, and demo verions to obtain in different categories. On Softempire collections you can anywhen find a novel software program, or test the hottest versions of your favorite computer tools, applications, and educational softwares. To download the required software to get, try a suitable catalog or a smart compendium. The Softempire aggregation is permanently replenished: if there is the latest update of apps you seek, it is most likely to be in the network most wealthy apps catalog!
Resources for software development: IDE & Editors, programming, testing, configuration management, databases and components. Huge collection of free components and utilities. Free download of all files.
|
Responsive Knowledgebase
|
|
Download
|
Buy now!
|
View screenshots
|
Vendor Price: $ 49
License: Demo
File Size: 0.43 Mb
Version: 1.01
Release Date:
17 Jul 2002
OS: Win 3.1x, Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, WinXP, Windows2000
System Requirements:
No minimum system requirements
Company: Responsive Software
|
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to tech support problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
Here's an example:
A user calls in and says that when she uses your application and tries to print, the screen flashes orange, and the application crashes with the message "Instruction at 0x780012f3 referenced memory at 0xaa000000". You work on the problem, and determine that the problem is solved if the user upgrades to the latest HP Printer Driver.
You start RKB, and click the Add button. The Problem/Solution dialog appears and you type in both the reported problem and the solution.
One month later, another user calls in and says "Hey man, every time I want to produce a printout, the screen flashes orange, and your program crashes!"
You type "Orange" into RKB's Find box, press Enter, and the screen displays all the problems which have the word "Orange" in them.
You see a problem that seems to match the one that the current user is having, so you double click on it. The Problem/Solution dialog appears, and shows you that the solution is for the user to upgrade to the latest HP printer driver.
You read the solution to the caller, and you're done.
To recap, you use RKB to enter a large number of problems and their solutions. When users call with tech support questions or problems, RKB searches through the database and finds all of the relevant solutions.
Great reading about configuring MySQL database backup and recovery: Click here (will open in a new tab)
|
More to download:
AB Sequest
A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution and other situations where information on ongoing events must be available on a network...
ATAF-Support
The ATAF-Support program is a online FREE web application that can handle online support request, inform the help desk by email to answer question, save the data in a Knowledgebase so user and support personell can search in the database later
ItemAction (TM) Multi-User Licenses
Simple for Users, Powerful for Managers ... The most flexible and affordable application for task management, bug-tracking, helpdesks, and timesheets...
Knowledge Room
Knowledge Room uses 3-D graphics to help you gather, organize, and recall information. Engaging your spatial memory, Knowledge Room helps you organize in your computer in the same way you organize in the real world: by moving objects in 3D space...
Personal Knowledge System
Personal Knowledge System is a knowledge tool. Its purpose is to extend an individual's memory and facilitate the efficient organization of information into knowledge...
Data Cell Excel .Net
XLS to HTML conversion with the help of Net component Data Cell Excel .Net. It also allows to change cells data of XLS befor conversion and automatically send resulting HTML via email as a HTML report.
DBF Recovery Toolbox
DBF Recovery Toolbox represents an efficient method of keeping the data safe, repairing corrupted databases of FoxPro, Clipper and some other supported formats. This tool works on any PC workstation in the local area network.
Database Converter.
Database Converter provides finest way to convert MSSQL data records to MySQL data without any extra expert guidance and any technical knowledge in simple way. Database Converter program provides facility to save all data at user specified location.
|
|
Windows Backup |
Looking for backup software? Try Handy Backup - automatic data backup to DVD, CD, FTP, network, or Online. Client-server enterprise backup software.
|
Top Downloads |
Download, save and convert Redtube videos ( redtube.com ) to your PC
PhotoScape is an all-in-one style photo editor with fun and ease of use.
Convert any format video files with fast speed and excellent video quality.
|
|